Mozy almost working again …

My whining about MozyHome was picked up over at IT News and various related news outlets, so maybe someone will pay attention. Although judging by the last e-mail I received from Mozy support, I don’t think this is really the case.

from<support@mozy.com>
to dan@penguinpunk.net

date Mon, Nov 23, 2009 at 9:31 PM
subject [#JGN-287396]: Mozy backups

“Hi there,

We still have not heard back from you. We will be archiving your ticket at this time. If you still need assistance, you can reply to this e-mail, and we will be happy to continue the trouble shooting process.

Thanks
xxxxx
Mozy Support”

So now their e-mail isn’t working either? Pfft, according to the client there’s only another 2GB or so to upload and things will be back to normal. And after a short period of 10 days or so, I’ll get some clean backups again. If I sound jaded, it’s only because I am …

3 Comments

  1. Pingback: Nybbles « NetWorker Blog

  2. So, I am 0.5% done re-backing up 200Gb that suddenly isn’t on their servers any more. And the client keeps hanging until I reboot (I am Windoze user). Things aren’t anywhere close to being back to normal. I hope they get this straightened out really soon!

  3. I started and stopped using MozyHome on my Macs pretty quickly when I ran my usual test backup/recovery sets through it. Not once did Mozy successfully recover all the files it claimed to have backed up.

    I was only testing on 100MB of files. I hate to think what state I’d be in if I was using Mozy for real data.

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