I think I was right about just leaving Mozy alone for a while, because the following ridiculous exchanges have started happening.
I got this on 20/11/2009 @ 11:26 AM Australian time:
We have not yet heard back from you, and are curious to know to the current status of your issue.
If you are unable to reply, we will archive your ticket after 2 days. If you wish to resume the ticket, please simply reply back to this e-mail and we will be happy to assist you.
My response 15 minutes later:
I wrote back a little while ago and was advised that the data is “re-associating” on the server-side. Unfortunately I can’t tell you how well this is going because I’m getting Client Error 15 – which according to your site doesn’t really exist. http://mozy.com/error/ClientError15?ver=220.127.116.11&key=(null)
So if you want my honest opinion, I don’t think it’s going well.
Then I get this gem over night (4:53 AM my time):
Thanks for your email. I apologize for the inconvenience caused to you.
I would request you to select all your data and run a backup. Before uploading any file into Mozy, it will check to see if the files are already existing or if it is a new file.
In case you need clarification or further assistance, please email me and I will be glad to help.
Thanks for using Mozy Support!
Well, that’s great. Here’s how it’s going so far.
I’m guessing this wasn’t the result we were after.