Mozy, this is kind of funny now …

I think I was right about just leaving Mozy alone for a while, because the following ridiculous exchanges have started happening.

I got this on 20/11/2009 @ 11:26 AM Australian time:

Hi Dan,

We have not yet heard back from you, and are curious to know to the current status of your issue.

If you are unable to reply, we will archive your ticket after 2 days. If you wish to resume the ticket, please simply reply back to this e-mail and we will be happy to assist you.

Thanks

xxxxxx

Mozy Support”

My response 15 minutes later:

“xxxxxx,

I wrote back a little while ago and was advised that the data is “re-associating” on the server-side. Unfortunately I can’t tell you how well this is going because I’m getting Client Error 15 – which according to your site doesn’t really exist. http://mozy.com/error/ClientError15?ver=1.5.2.1&key=(null)

So if you want my honest opinion, I don’t think it’s going well.

Thanks

Dan”

Then I get this gem over night (4:53 AM my time):

“Hi xxxxx,

Thanks for your email. I apologize for the inconvenience caused to you.

I would request you to select all your data and run a backup. Before uploading any file into Mozy, it will check to see if the files are already existing or if it is a new file.

In case you need clarification or further assistance, please email me and I will be glad to help.

Thanks for using Mozy Support!

xxxxxx

Mozy Support”

Well, that’s great. Here’s how it’s going so far.

Backup Status

I’m guessing this wasn’t the result we were after.

2 Comments

  1. Hi Dan,
    We went through similar garbage with MozyPro. The last few weeks have been terrible. Everything was going fine until one night the upload failed. No big deal we thought – probably the internet link just fell over or something simple enough so we started uploading again first thing in the morning. We received some cryptic error message from Mozy (my apologies for not having a screenshot for it)that told us to reboot our server and start again. This was a bit laughable as we had a client server with 80 odd people hanging off it and we couldnt just do a reboot. We emailed Mozy support and no matter how much we tried to get some sense out of them and tell them that nothing had changed on the client end, all we received in return was a rather short response pointing us to a page in the user manual. We logged the error 3 times and Mozy finally came back with “developers are working on your problem now and will have a solution shortly”. The solution that came back was “retry the upload 3 times with a server reboot between each retry”. I didn’t know whether to laugh or cry.
    Anyway we took your approach and just forgot about it for a couple of weeks then came back again and everything seems fine. We are moving away from Mozy Pro as my Cardiac Surgeon says that my heart can’t take another week of Mozy Pro outages :)

    All the best mate.

    Brad

  2. Thanks folks!

    I have been reading a lot about MozyPro, and all I have heard about is their lousy service. We cannot afford to not be able to retrieve data or backup data even for one day, my supervisors will throw me out.

    Mozy and all related documents are going into trash – wondering which backup to look at! I was hoping that Mozy is good, since it was bought over by EMC.

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