I’m not terribly good at predicting the future, particularly when it comes to technology trends. I generally prefer to leave that kind of punditry to journalists who don’t mind putting it out there and are happy to be proven wrong on the internet time and again. So why do a post referencing a great Hot Water Music album? Well, one of the PR companies I deal with regularly sent me a few quotes through from companies that I’m generally interested in talking about. And let’s face it, I haven’t had a lot to say in the last little while due to day job commitments and the general malaise I seem to suffer from during the onset of summer in Brisbane (no, I really don’t understand the concept of Christmas sweaters in the same way my friends in the Northern Hemisphere do).
Long intro for a short post? Yes. So I’ll get to the point. Here’s one of the quotes I was sent. “As concerns of downtime grow more acute in companies around the globe – and the funds for secondary data centers shrink – companies will be turning to DRaaS. While it’s been readily available for years, the true apex of adoption will hit in 2017-2018, as prices continue to drop and organizations become more risk-averse. There are exceptional technologies out there that can solve the business continuity problem for very little money in a very short time.” This was from Justin Giardina, CTO of iland. I was fortunate enough to meet Justin at the Nimble Storage Predictive Flash launch event in February this year. Justin is a switched on guy and while I don’t want to give his company too much air time (they compete in places with my employer), I think he’s bang on the money with his assessment of the state of play with DR and market appetite for DR as a Service.
I think there are a few things at play here, and it’s not all about technology (because it rarely is). The CxO’s fascination with cloud has been (rightly or wrongly) fiscally focused, with a lot of my customers thinking that public cloud could really help reduce their operating costs. I don’t want to go too much into the accuracy of that idea, but I know that cost has been front and centre for a number of customers for some time now. Five years ago I was working in a conservative environment where we had two production DCs and a third site dedicated to data protection infrastructure. They’ve since reduced that to one production site and are leveraging outsourced providers for both DR and data protection capabilities. The workload hasn’t changed significantly, nor has the requirement to have the data protected and recoverable.
Rightly or wrongly the argument for appropriate disaster recovery infrastructure seems to be a difficult one to make in organisations, even those that have been exposed to disaster and have (through sheer dumb luck) survived the ordeal. I don’t know why it is so difficult for people to understand that good DR and data protection is worth it. I suppose it is the same as me taking a calculated risk on my insurance every year and paying a lower annual rate and gambling on the fact that I won’t have to make a claim and be exposed to higher premiums.
It’s not just about cost though. I’ve spoken to plenty of people who just don’t know what they’re doing when it comes to DR and data protection. And some of these people have been put in the tough position of having lost some data, or had a heck of a time recovering after a significant equipment failure. In the same way that I have a someone come and look at my pool pump when water is coming out of the wrong bit, these companies are keen to get people in who know what they’re doing. If you think about it, it’s a smart move. While it can be hard to admit, sometimes knowing your limitations is actually a good thing.
It’s not that we don’t have the technology, or the facilities (even in BrisVegas) to do DR and data protection pretty well nowadays. In most cases it’s easier and more reliable than it ever was. But, like on-premises email services, it seems to be a service that people are happy to make someone else’s problem. I don’t have an issue with that as a concept, as long as you understand that you’re only outsourcing some technology and processes, you’re not magically doing away with the risk and result when something goes pear-shaped. If you’re a small business without a dedicated team of people to look after your stuff, it makes a lot of sense. Even the bigger players can benefit from making it someone else’s thing to worry about it. Just make sure you know what you’re getting into.
Getting back to the original premise of this post, I agree with Justin that we’re at a tipping point regarding DRaaS adoption, and I think 2017 is going to be really interesting in terms of how companies make use of this technology to protect their assets and keep costs under control.