So a nice person at Mozy sent me the following e-mail, and I think commented in one of my earlier posts as well. To wit:

“Dan,
I read your recent blog posts about the Mozy issue you’ve hit and wanted to apologize to you. Our support team did not give you a good answer about what was happening. I understand why you must be exasperated.
 
We recently starting experiencing an usually high amount of volume of data center traffic that prevented the Mozy client from adequately identifying files that were previously backed up. As a result, Mozy is sending third or fourth copies of the same files to our data centers.
 
Our development team is working right now to address the issue and expects to have this fixed soon. But I want you to know that we have not lost any of your information. In fact, to restore your files, just click the date options in the restore window and go back a day or week. You’ll see the files you previously backed up are there.
 
Does that help? 

Devin Knighton
Public Relations
Mozy”

I haven’t had time to reply to thank Mozy for getting back to me. While I understand that bugs happen – heck, most of my blog discusses workarounds to software bugs – I guess I’m feeling somewhat disturbed by the fact that this has happened. Sure, I can, as Mozy has pointed out, recover data from a day before things “went wrong” (my words, not theirs’), but that doesn’t really help me recover my inbox from a more recent date. While my MozyHome client is wasting time trying to sift through the data that is already there, I’m not entirely sure that new stuff is being uploaded first. Fortunately, I use Time Machine for local backups and MozyHome is my Plan B or C for data recovery. So I’m not too worried. But I take my data’s safety seriously, and I can’t help but feel that a service I’ve paid a sum of money for has let me down, in the same sense that when my satellite provider gives me crap reception or pushes out a firmware update to the box with no warning and I miss a show. It’s not the end of the world, and recovery is usually simple given enough patience, but somehow the fragility of the systems we’ve come to rely on daily becomes all too apparent.

For an additional giggle, Beth at Tech Target is on the case. So if nothing else someone besides my 14 faithful subscribers might read about this as well.