Disclaimer: I recently attended Tech Field Day 19. My flights, accommodation and other expenses were paid for by Tech Field Day. There is no requirement for me to blog about any of the content presented and I am not compensated in any way for my time at the event. Some materials presented were discussed under NDA and don’t form part of my blog posts, but could influence future discussions.
Management or Monitoring?
James Holden (Director, Cloud Analytics) delivered what I think was a great presentation on NetApp Cloud Insights. Early on he made the comment that “[w]e’re as read-only as we possibly can be. Being actionable puts you in a conversation where you’re doing something with the infrastructure that may not be appropriate.” It’s a comment that resonated with me, particularly as I’ve been on both sides of the infrastructure management and monitoring fence (yes, I know, it sounds like a weird fence – just go with it). I remember vividly providing feedback to vendors that I wanted their fancy single pane of glass monitoring solution to give me more management capabilities as well. And while they were at it, it would be great if they could develop software that would automagically fix issues in my environment as they arose.
But do you want your cloud monitoring tools to really have that much control over your environment? Sure, there’s a lot of benefit to be had deploying solutions that can reduce the stick time required to keep things running smoothly, but I also like the idea that the software won’t just dive in a fix what it perceives as errors in an environment based on a bunch of pre-canned constraints that have been developed by people that may or may not always have a good grip on what’s really happening in these types of environments.
Keep Your Cloud Happy
So what can you do with Cloud Insights? As it turns out, all kinds of stuff, including cost optimisation. It doesn’t always sound that cool, but customers are frequently concerned with the cost of their cloud investment. What they get with Cloud Insights is:
- What’s my last few months cost?
- What’s my current month running cost
- Cost broken down by AWS service, account, region?
- Does it meet the budget?
- Real time cost analysis to alert on sudden rise in cost
- Project cost over period of time
- Save costs by using “reserved instances”
- Right sizing compute resources
- Remove waste: idle EC2 instances, unattached EBS volumes, unused reserved instances
- Spot instance use
There are a heap of other features, including:
- Alerting and impact analysis; and
- Forensic analysis.
It’s all wrapped up in an alarmingly simple SaaS solution meaning quick deployment and faster time to value.
The Full Picture
One of my favourite bits of the solution though is that NetApp are striving to give you access to the full picture:
- There are application services running in the environment; and
- There are operating systems and hardware underneath.
“The world is not just VMs on compute with backend storage”, and NetApp have worked hard to ensure that the likes of micro services are also supported.
Thoughts and Further Reading
One of the recurring themes of Tech Field Day 19 was that of management and monitoring. When you really dig into the subject, every vendor has a different take on what can be achieved through software. And it’s clear that every customer also has an opinion on what they want to achieve with their monitoring and management solutions. Some folks are quite keen for their monitoring solutions to take action as events arise to resolve infrastructure issues. Some people just want to be alerted about the problem and have a human intervene. And some enterprises just want an easy way to report to their C-level what they’re spending their money on. With all of these competing requirements, it’s easy to see how I’ve ended up working in enterprises running 10 different solutions to monitor infrastructure. They also had little idea what the money was being spent on, and had a large team of operations staff dealing with issues that weren’t always reported by the tools, or they got buried in someone’s inbox.
IT operations has been a hard nut to crack for a long time, and it’s not always the fault of the software vendors that it isn’t improving. It’s not just about generating tonnes of messages that no-one will read. It’s about doing something with the data that people can derive value from. That said, I think NetApp’s solution is a solid attempt at providing a useful platform to deliver on some pretty important requirements for the modern enterprise. I really like the holistic view they’ve taken when it comes to monitoring all aspects of the infrastructure, and the insights they can deliver should prove invaluable to organisations struggling with the myriad of moving parts that make up their (private and public) cloud footprint. If you’d like to know more, you can access the data sheet here, and the documentation is hosted here.