OT – Mozy, Backblaze and my race to the bottom …

Welcome back. I know it’s been a while, so I thought I’d try something different and do more of a thinky thing about my personal use of cloud backup. Strap yourselves in, because I don’t usually give my opinion on things, so this might just get really wild. Or not.

[Disclaimer: Backblaze haven’t paid for nor asked for my opinion. And Mozy have done nothing particularly heinous either. This is just my experience and opinion. What works for me mightn’t work for you.]

I’m about 2GB away from backing up the last 30GB of my holiday photos from Europe. As such, it seems like a perfect time to announce to my three loyal readers that I’ve switched my home cloud backup product from MozyHome to Backblaze. I’ve been running MozyHome on my Mac since 2009, and was generally happy with the performance and the product. It did some weird things at times, but Mozy support were generally pretty helpful, particularly when I took to my blog to rant about them. This is a good example of their support staff going beyond the call of duty. I even felt okay about their price structure change, although I don’t think it was very well handled with existing customers. In the meantime, I’d been looking at various home-brew NAS solutions and came across the Backblaze storage pod stuff (version 2 and 3 designs are here too). I’m no fan of them hippy startups, but there was something about Backblaze that got me interested. Not that my perpetually tolerant family would really put up with me building a storage pod for home use, but I liked that I could access the plans if I wanted to. So I kept researching, and tried out the client. And looked at the price.

And there you have it, my personal race to the bottom. I am the reason we have so much crap stuff in the world. I am the consumer who wants fast and quality for cheap. And that’s what I get with Backblaze. And it’s what I had for a while with MozyHome. And I imagine (without any evidence to back it up) that I would have had it with MozyHome to this day if Decho weren’t swallowed up by EMC. But here’s the hilarious thing: I’m on an ADSL1 internet connection. And I get about 300Kbps upload. If I’m lucky. And if nothing else is happening between my house and the exchange. Let me just clarify that it takes quite some time to get 220GB “to the cloud” when you have that kind of connection. Hell, I had a 13Mbps/13Mbps synchronous connection at my hotel in Korea on my way back from Europe. So here’s where I get thinky. Firstly, major tech companies doing “cloud” backup aren’t necessarily thinking about suburbanites in Australia when they’re talking about what their products can do. And that’s okay, because they’re going to make a lot more money off the enterprise than they will off me. But am I in the minority? Is everyone else sitting on fat connections to the internet? Or are they just not pushing as much data up there? I mean, I haven’t even considered sending my home videos to the cloud yet. That’s another few hundred GB. My friend has access to the NBN – maybe I could take my computer to her house and just let it seed the data for a week (month?) or so? Maybe I wouldn’t have this problem if I didn’t have a family and an insatiable desire to keep every photo I ever took of my kids?

In any case, here’s my enhancement request for Backblaze. Let me send you a hard drive of my stuff to manually seed in your data centre. I’ll pay the shipping to the US. I’ll even fill out the stupid forms and show my ID. You can keep the drive. In the same way you offer a recovery service where I can order a hard drive of my data from you, let me do the reverse. Please. Pretty please. Because some of us don’t have fat pipes but we still have data we want to protect.

Okay, maybe it wasn’t as thinky as we’d all hoped. I should probably also point out that my race to the bottom is on price, not quality.