Random Short Take #27

Welcome to my semi-regular, random news post in a short format. This is #27. You’d think it would be hard to keep naming them after basketball players, and it is. None of my favourite players ever wore 27, but Marvin Barnes did surface as a really interesting story, particularly when it comes to effective communication with colleagues. Happy holidays too, as I’m pretty sure this will be the last one of these posts I do this year. I’ll try and keep it short, as you’ve probably got stuff to do.

  • This story of serious failure on El Reg had me in stitches.
  • I really enjoyed this article by Raj Dutt (over at Cohesity’s blog) on recovery predictability. As an industry we talk an awful lot about speeds and feeds and supportability, but sometimes I think we forget about keeping it simple and making sure we can get our stuff back as we expect.
  • Speaking of data protection, I wrote some articles for Druva about, well, data protection and things of that nature. You can read them here.
  • There have been some pretty important CBT-related patches released by VMware recently. Anthony has provided a handy summary here.
  • Everything’s an opinion until people actually do it, but I thought this research on cloud adoption from Leaseweb USA was interesting. I didn’t expect to see everyone putting their hands up and saying they’re all in on public cloud, but I was also hopeful that we, as an industry, hadn’t made things as unclear as they seem to be. Yay, hybrid!
  • Site sponsor StorONE has partnered with Tech Data Global Computing Components to offer an All-Flash Array as a Service solution.
  • Backblaze has done a nice job of talking about data protection and cloud storage through the lens of Star Wars.
  • This tip on removing particular formatting in Microsoft Word documents really helped me out recently. Yes I know Word is awful.
  • Someone was nice enough to give me an acknowledgement for helping review a non-fiction book once. Now I’ve managed to get a character named after me in one of John Birmingham’s epics. You can read it out of context here. And if you’re into supporting good authors on Patreon – then check out JB’s page here. He’s a good egg, and his literary contributions to the world have been fantastic over the years. I don’t say this just because we live in the same city either.

Cisco MDS 9XXX Basics – Part 1

So we’ve finally started delivering on the project that I’ve been working on for the last 12 – 18 months. It’s fun to see my detailed designs turn into running infrastructure.

As part of this, I’ve been doing some configuration of some new Cisco 9513 and 9124e switches for our fabric. I have every intention of writing a downloadable article with some of the basic stuff, but I thought I’d do a few, smaller articles for my own reference more than anything else.

Now, most Cisco nerds will already know this stuff, but for someone like me who cut their teeth on Brocade Fabric OS, it’s a little different.

To connect to a 9124e (Cisco’s blade switch), I recommend using the HP OA’s serial connection.

Connect to the active OA via serial, login using your normal credentials and run

connect interconnect 3

This will connect you to the serial console of the first 9124e switch in the chassis. This assumes that you have other devices in bays 1 and 2, such as Cisco 3120s, or whatever.

If this is the first time you’ve connected to the switch, or if you’ve not configured it yet, you’ll get to a very useful first setup screen.

Press [Enter] to display the switch console:
  Enter the password for “admin”:
  Confirm the password for “admin”:

         —- Basic System Configuration Dialog —-

This setup utility will guide you through the basic configuration of
the system. Setup configures only enough connectivity for management
of the system.

Please register Cisco MDS 9000 Family devices promptly with your
supplier. Failure to register may affect response times for initial
service calls. MDS devices must be registered to receive entitled
support services.

Press Enter at anytime to skip a dialog. Use ctrl-c at anytime
to skip the remaining dialogs.

Would you like to enter the basic configuration dialog (yes/no): yes

 

  Create another login account (yes/no) [n]:

  Configure read-only SNMP community string (yes/no) [n]:

  Configure read-write SNMP community string (yes/no) [n]:

  Enter the switch name : FCswitch1

  Continue with Out-of-band (mgmt0) management configuration? (yes/no) [y]:

    Mgmt0 IPv4 address : 192.168.0.10

    Mgmt0 IPv4 netmask : 255.255.255.0

  Configure the default gateway? (yes/no) [y]:

    IPv4 address of the default gateway : 192.168.0.254

  Configure advanced IP options? (yes/no) [n]:

  Enable the ssh service? (yes/no) [y]:

    Type of ssh key you would like to generate (dsa/rsa) [rsa]:

    Number of rsa key bits <768-2048> [1024]:

  Enable the telnet service? (yes/no) [n]:

  Enable the http-server? (yes/no) [y]:

 Configure clock? (yes/no) [n]:

 Configure timezone? (yes/no) [n]:

 Configure summertime? (yes/no) [n]:

  Configure the ntp server? (yes/no) [n]:

  Configure default switchport interface state (shut/noshut) [shut]:

  Configure default switchport trunk mode (on/off/auto) [on]:

  Configure default switchport port mode F (yes/no) [n]:

  Configure default zone policy (permit/deny) [deny]:

  Enable full zoneset distribution? (yes/no) [n]:

  Configure default zone mode (basic/enhanced) [basic]:

The following configuration will be applied:
  password strength-check
  switchname FCswitch1
  interface mgmt0
    ip address 192.168.0.10 255.255.255.0
    no shutdown
  ip default-gateway 192.168.0.254
  ssh key rsa 1024 force
  feature ssh
  no feature telnet
  feature http-server
  system default switchport shutdown
  system default switchport trunk mode on
  no system default zone default-zone permit
  no system default zone distribute full
  no system default zone mode enhanced

Would you like to edit the configuration? (yes/no) [n]:

Use this configuration and save it? (yes/no) [y]:

At this point, the switch does a copy run start and reboots. For some reason we’ve been getting this error.

 Error: There was an error executing at least one of the commands
Please verify the following log for the command execution errors.
Disabling ssh: as its enabled right now:
 ssh: Cannot disable both telnet and SSH

I’ve been ignoring this error. So, too, has NX-OS. You’ll then see the following:

Would you like to save the running-config to startup-config? (yes/no) [n]: y

[########################################] 100%

The switch then reboots and you can monitor it for any errors. Once you’re satisfied with the config, use CTRL-SHIFT-_ and press d to disconnect from the 9124e terminal. The process is identical for the Cisco MDS 9513, except for the bit about it being a blade switch :)

Mozy avoids further tirades – uses personal touch …

So my hat goes off to the Mozy support and marketing people – they are extremely good at turning a PR debacle into a positive customer experience. After my little rant about credit card issues and surly response to the patient frontline support person (Steve), I was contacted by Mozy’s UK Support people via Twitter asking for my number so we could talk it over. In the meantime, the L1 support technician had gotten back to me via a case update to say that it was a Mozy issue and they were looking into it further.

Then at 11pm last night a nice support manager from Mozy UK (Ireland) named Damien rang me to discuss the issue and apologise for any inconvenience caused. He’d manually sorted out my account and I was all good to go. The short of it was that one server wasn’t talking to another and that’s why the system was doing rude things with my account.

I think the point here is that I wasn’t frustrated with the Mozy product’s performance this time round, but with the system-generated e-mails that seemed to ignore my responses. I give extra credit to Mozy for the quick response, multiple methods of communication, and the icing on the cake was a phone call and follow up e-mail. It’s not often that we get to air our frustrations and have someone respond personally to say that they’re on it and they’re sorting it out.

MozyHome cloudfail …

So Mozy opened a support case to let me know that my account has been disabled. Bad move.

So I figured I’d tell them what I thought.

I didn’t think I was being too mean. I’ve updated my CC details again, but I expect that this adventure is only just beginning.

Really Mozy? But I gave you my details 3 times already …

Mozy has decided to threaten my account with suspension, because they keep losing my credit card details, and I keep putting them in.

I think someone’s going to get a rude e-mail soon …

In case you were bored with me bitching about MozyHome …

I’m going to keep bitching about MozyHome. Here’re some screenshots of my recent backup history. So why is it that my MozyHome account tells me I only have 10.3GB space used on the server? Getting cranky now iJustine.

Safari

MozyHome Backup History

MozyHome Backup History 2MozyHome Backup History 3MozyHome Backup History 4

Am I over-thinking things here? Or is this really a problem? Or better yet, how much of a problem would this have been if I actually need to restore stuff? I know you get what you pay for, but I still paid something.